Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All products are posted in their retail packaging, and are in good condition. We take the utmost care in handling and packaging the products for posting so we do not refund or exchange products that are damaged while in transit from our facilities to the customer. Please file a complaint with the postal service if there are damages.
Please choose carefully as we do not refund or exchange due to change of mind.
We only exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- is defective.
Refund (if applicable)
We only refund when we have are out of stock to exchange your product.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please contact us at firstname.lastname@example.org, with a detailed description of the defect/damage and include photos so that we can determine our next step.
To return your product, send us an email at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.